Ability to print ticket without internal note/comment


  • Devan - Community Manager
    Zendesk Community Team

    Hello Ginger,

    I understand your frustration with this feature not being implemented. There are several reasons that a requested feature may not be added to a product, such as more pressing updates taking precedence, other things in development that may solve the problem in a different way, or potential risks outweighing potential benefits. We do read and listen to all user feedback but are not able to act on all of it.

    When a request is something that we can’t prioritize in the near future, we try to offer workarounds that can serve as a stand-in for the requested functionality. This way, you have options for a solution to the issue impacting you. Our product team can’t act on every feedback request that is submitted, but they do find them all valuable in understanding the needs of our users. We hope you continue to share your perspective with us in the future and appreciate your understanding.

  • Jeff Henderson

    I've written a little javascript bookmarklet that solves this problem:

    Create a new bookmark in your browser called "Hide Internal Comments (Zendesk)" and then paste the javascript below into the URL field.

    javascript:(function(){let comments = document.getElementsByClassName('internal_note');for (let x = 0; x < comments.length; x++) {let comment = comments[x].parentElement.parentElement;comment.style.display = 'none'}})();

    After you open a printer-friendly ticket, you can click on your new bookmarklet to hide all internal comments.

  • Johannes

    Jeff Henderson Brilliant! Thanks for this!

  • Nicole Saunders
    Zendesk Community Team

    Hey Jeff - 

    We'd love it if you wanted to publish your answer as a new post in the User Tips & Tricks topic to make it easy for users to find. :) 

  • ZendeskMCM

    Nice Work Around Jeff Henderson. Thats what we need.


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