Timestamp in chat transcript in UTC
The time stamp used in the chat transcript sent via e-mail is wrong when it's sent in to our Zendesk, causing a lot of confusion.
This is the reply i got from Zendesk helpdesk:
If you are referring to time stamp in the transcript sent via email, it is set to one time zone only which is in UTC +0 for all users. UTC +0 is the time zone where the server for emails are sent from. Apologies if this can't be changed as of the moment.
Can this please be fixed to use our own set timezone ?
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Yes timezone change in the email transcripts should be a configurable option.
It is very confusing when reading the chat transcripts.
Please add this as option it will be very nice for the customers and the users.
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Hey ZD - this is causing some issues for us as well - can you please help me figure out how to change the time zones for all of our tickets/comments to central time zone.
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Thanks for the feedback Christina and Ivan. There is another thread on the same topic here: https://zopimsupport.zendesk.com/hc/en-us/community/posts/210661147-Chat-log-recorded-in-Zendesk-has-incorrect-Timezone
Currently, there is no option to change the timezone for the chat transcript added to the Zendesk ticket. I agree the inconsistency is not good and can be confusing to the end user/visitor.
We are in the process of planning for 2017 and I will make sure this gets brought up. If/when we have something to share, you will be notified.
Thanks,
Ramin
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This is needed as it is confusing.
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Any update on this?
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Right now, we are hoping to tackle the required changes in the 2nd half of 2017 but not confirmed yet. I will update you all when we have a clearer idea on when the developers will look into this.
-Ramin
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This would be extremely good for us. We have received some feedback on confusion for this. Seems like a small thing but it would be very helpful.
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This needs to be done. Our time stamps for our location are out up to 11 or 13 hours depending on daylight saving settings.
Very confusing and seems like a very simple requirement.
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When will this bug be fixed? This has caused a lot of confusion for us.
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Agree!! Up Vote!! Please Fix This!!!
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Hey Amber -
Please be sure to use the voting buttons on the original post to register your vote.
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Hi Nicole!
We are on 2019 and the problem remains the same...
Any solution soon?
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Any updates on this?
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This is a big issue for us, and causes significant confusion for our agents. What's the latest on getting a fix for this?
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Is there any plans for changing this in the future?
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Kindly need your help to fix the timezone issue, as it is very crucial and make our clients as well as our agents confused, is there any plan to update and solve this issue soon?
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+1
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I find this very concerning especially as we are sending a copy of the transcript to our end users (customers), they know they spoke with us at a certain time and this could be confusing to them for the transcript to be in a different time zone. Why is this so difficult to set. We have the correct timezone settings in Support, Chat (dashboard), etc.
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I have the same issue. Timezone is not showing as it should when emailing the transcript to a customer. I had several complaints in relation to this issue
spoke to them on chat and told to me raise it here so the product manager will look into it, which is ridiculous since there are similar posts from 5 years ago and the issue is still there.
This needs to be fixed ASAP
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