• Ivan Petrusevski

  • October 07, 2015 14:13

  Yes timezone change in the email transcripts should be a configurable option.

   

  It is very confusing when reading the chat transcripts.

   

  Please add this as option it will be very nice for the customers and the users.

• Christina Fountain

  • October 25, 2016 18:10

  Hey ZD - this is causing some issues for us as well - can you please help me figure out how to change the time zones for all of our tickets/comments to central time zone.

• Ramin Shokrizadeh

  • October 26, 2016 07:03

  Zendesk Product Manager

  Thanks for the feedback Christina and Ivan. There is another thread on the same topic here: https://zopimsupport.zendesk.com/hc/en-us/community/posts/210661147-Chat-log-recorded-in-Zendesk-has-incorrect-Timezone

  Currently, there is no option to change the timezone for the chat transcript added to the Zendesk ticket. I agree the inconsistency is not good and can be confusing to the end user/visitor. 

  We are in the process of planning for 2017 and I will make sure this gets brought up. If/when we have something to share, you will be notified.

  Thanks,

  Ramin

• Joelle Quinn

  • January 06, 2017 00:08

  This is needed as it is confusing.

• Christina Fountain

  • January 19, 2017 19:21

  Any update on this? 

• Ramin Shokrizadeh

  • January 20, 2017 08:03

  Zendesk Product Manager

  Right now, we are hoping to tackle the required changes in the 2nd half of 2017 but not confirmed yet. I will update you all when we have a clearer idea on when the developers will look into this.

  -Ramin

• Chris Nicholson-Doyle

  • August 29, 2017 00:58

  This would be extremely good for us. We have received some feedback on confusion for this. Seems like a small thing but it would be very helpful.

• Mark Lawrence

  • October 24, 2017 23:00

  This needs to be done. Our time stamps for our location are out up to 11 or 13 hours depending on daylight saving settings.

  Very confusing and seems like a very simple requirement.

• Dennis Best

  • January 30, 2018 02:11

  When will this bug be fixed? This has caused a lot of confusion for us.

• Amber Martin

  • February 27, 2018 19:44

  Agree!! Up Vote!! Please Fix This!!!

• Nicole S. - Community Manager

  • February 27, 2018 21:35

  Zendesk Community Team

  Hey Amber - 

  Please be sure to use the voting buttons on the original post to register your vote. 

• Rodrigo Sagredo Berrios

  • January 18, 2019 13:16

  Hi Nicole!

  We are on 2019 and the problem remains the same...

  Any solution soon?

• Tricia Ho

  • August 28, 2019 04:20

  Any updates on this?

• pstrauss

  • October 16, 2019 13:38

  This is a big issue for us, and causes significant confusion for our agents. What's the latest on getting a fix for this?

• Cameron Greenfield

  • November 18, 2019 15:15

  Is there any plans for changing this in the future?

   

• Client Care 1

  • November 28, 2019 03:37

  Kindly need your help to fix the timezone issue, as it is very crucial and make our clients as well as our agents confused, is there any plan to update and solve this issue soon?

• Justin

  • January 28, 2020 15:48

  +1

• Stacey Horowitz

  • February 04, 2020 15:37

  I find this very concerning especially as we are sending a copy of the transcript to our end users (customers), they know they spoke with us at a certain time and this could be confusing to them for the transcript to be in a different time zone. Why is this so difficult to set. We have the correct timezone settings in Support, Chat (dashboard), etc.

• Yanika Fenech

  • July 03, 2020 07:36

  I have the same issue. Timezone is not showing as it should when emailing the transcript to a customer. I had several complaints in relation to this issue

   

  spoke to them on chat and told to me raise it here so the product manager will look into it, which is ridiculous since there are similar posts from 5 years ago and the issue is still there. 

   

  This needs to be fixed ASAP 

• JISL

  • July 27, 2020 06:47

  i want email chat transcript in UTC+5.30 (my timezone) , but receiving wrong time. its confusing to our team.

  its my humble request update this to people timezone not by your server time.

  & this already in dashboard, just update in email .....thats all.

• JISL

  • August 13, 2020 03:14

  set email transcript timezone according to user location OR user should have option select drop down list of timezone for getting email  transcript

• Jess D

  • September 29, 2020 02:39
  • Edited

  This is really disappointing that this setting has not been changed. It has been raised 5 years ago! You have so many clients around the world and it should be customisable to the account's timezone.

   

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