Timestamp in chat transcript in UTC


  • Ivan Petrusevski

    Yes timezone change in the email transcripts should be a configurable option.


    It is very confusing when reading the chat transcripts.


    Please add this as option it will be very nice for the customers and the users.

  • Christina Fountain

    Hey ZD - this is causing some issues for us as well - can you please help me figure out how to change the time zones for all of our tickets/comments to central time zone.

  • Ramin Shokrizadeh

    Thanks for the feedback Christina and Ivan. There is another thread on the same topic here: https://zopimsupport.zendesk.com/hc/en-us/community/posts/210661147-Chat-log-recorded-in-Zendesk-has-incorrect-Timezone

    Currently, there is no option to change the timezone for the chat transcript added to the Zendesk ticket. I agree the inconsistency is not good and can be confusing to the end user/visitor. 

    We are in the process of planning for 2017 and I will make sure this gets brought up. If/when we have something to share, you will be notified.



  • Joelle Quinn

    This is needed as it is confusing.

  • Christina Fountain

    Any update on this? 

  • Ramin Shokrizadeh

    Right now, we are hoping to tackle the required changes in the 2nd half of 2017 but not confirmed yet. I will update you all when we have a clearer idea on when the developers will look into this.


  • Chris Nicholson-Doyle

    This would be extremely good for us. We have received some feedback on confusion for this. Seems like a small thing but it would be very helpful.

  • Mark Lawrence

    This needs to be done. Our time stamps for our location are out up to 11 or 13 hours depending on daylight saving settings.

    Very confusing and seems like a very simple requirement.

  • Dennis Best

    When will this bug be fixed? This has caused a lot of confusion for us.

  • Amber Martin

    Agree!! Up Vote!! Please Fix This!!!

  • Nicole - Community Manager

    Hey Amber - 

    Please be sure to use the voting buttons on the original post to register your vote. 

  • Rodrigo Sagredo Berrios

    Hi Nicole!

    We are on 2019 and the problem remains the same...

    Any solution soon?


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