Timestamp in chat transcript in UTC

13 Comments

  • Ivan Petrusevski
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    Yes timezone change in the email transcripts should be a configurable option.

     

    It is very confusing when reading the chat transcripts.

     

    Please add this as option it will be very nice for the customers and the users.

    5
  • Christina Fountain
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    Hey ZD - this is causing some issues for us as well - can you please help me figure out how to change the time zones for all of our tickets/comments to central time zone.

    1
  • Ramin Shokrizadeh
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    Thanks for the feedback Christina and Ivan. There is another thread on the same topic here: https://zopimsupport.zendesk.com/hc/en-us/community/posts/210661147-Chat-log-recorded-in-Zendesk-has-incorrect-Timezone

    Currently, there is no option to change the timezone for the chat transcript added to the Zendesk ticket. I agree the inconsistency is not good and can be confusing to the end user/visitor. 

    We are in the process of planning for 2017 and I will make sure this gets brought up. If/when we have something to share, you will be notified.

    Thanks,

    Ramin

    1
  • Joelle Quinn
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    This is needed as it is confusing.

    2
  • Christina Fountain
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    Any update on this? 

    2
  • Ramin Shokrizadeh
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    Right now, we are hoping to tackle the required changes in the 2nd half of 2017 but not confirmed yet. I will update you all when we have a clearer idea on when the developers will look into this.

    -Ramin

    2
  • Chris Nicholson-Doyle
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    This would be extremely good for us. We have received some feedback on confusion for this. Seems like a small thing but it would be very helpful.

    1
  • Mark Lawrence
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    This needs to be done. Our time stamps for our location are out up to 11 or 13 hours depending on daylight saving settings.

    Very confusing and seems like a very simple requirement.

    1
  • Dennis Best
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    When will this bug be fixed? This has caused a lot of confusion for us.

    1
  • Amber Martin
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    Agree!! Up Vote!! Please Fix This!!!

    1
  • Nicole - Community Manager
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    Hey Amber - 

    Please be sure to use the voting buttons on the original post to register your vote. 

    1
  • Rodrigo Sagredo Berrios
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    Hi Nicole!

    We are on 2019 and the problem remains the same...

    Any solution soon?

    2
  • Tricia Ho
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    Any updates on this?

    0

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