Text line on Ticket Forms?
Hi,
We are using ticket forms with conditional fields, and were wanted to be able to add a line of text to specific forms, kind of like a header. Any thoughts on how to accomplish this, or if it is possible?
For example, instead of Remit (Payment) Address being a check box field, is there a way to just have it show up as text, or hide the check box?
Thanks!
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Dave Foster Could you explain a little further what exactly are you trying to achieve?
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It turns out that all the jquery customizations will in fact work with the updated Templating API v2. After reading a little more into it, I found information to import a jquery library here.
Thanks for following up!
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Glad to hear you got it figured out, Dave!
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Hello,
Is there a way to accomplish this within the agent screen?
Use case: We have different payment programs for our customers depending on specific criteria. We have these broken down in a tree style with yes or no drop downs and there is a chance the customer may not be eligible for that particular program.
Is there a way to display a message to an agent that would say 'Customer not eligible, please select a different program'? -
Hi Matthew,
This is a case where you'd want the decision tree to only offer that program as an option if the customer is eligible, there's not a way to have the text prompt the agent in the way you describe.
You might want to have agents work off a macro that has notes on the eligibility to call this out to them (like a checklist on a internal note), or have an internal knowledge base article that highlights the eligibility restrictions as an alternative.
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