Drag and drop for ticket tabs

11 Comments

  • Nicole S.
    Zendesk Community Team

    Glad to hear things are going well, Seth!

    Thanks for the feedback on the ticket tabs. We'll be interested to hear from other users if they have similar needs.

    3
  • Thomas D'Hoe
    Community Moderator

    Indeed, this would be great.

    Als a button "close all tabs" would be nice!

    4
  • Seth Christofer

    I agree, Thomas.

    1
  • Amy Martindale

    Of course we would find that useful. Being able to group related tickets would be extremely helpful, as would being able to open a ticket in a new browser window. As it is, I have to figure out which tickets I want to group; manually open a separate browser window for them; then start opening the tickets I'm interested in.

    You've got a thread here from 2014 with users requesting the same thing: https://support.zendesk.com/hc/en-us/community/posts/203446406-Tab-reordering-

    2
  • Seth Christofer

    Thanks for the link, Amy.

    Sorry for the duplicate thread, didn't see that when I searched.

    1
  • Ron Hanhy

    I would love to have this upgrade as well.  I use Zendesk every day and often wish I had the ability to click, drag, and reorder ticket tabs.

    My work around for this has been the same as what Seth Christofer listed above.  Close all tabs and open again in the order I want them in.  Time consuming and difficult to do when I have many ticket tabs open at once.

    3
  • Seth Christofer

    Are there any plans to add this feature or has it been shelved for now?

    2
  • Alex Grant

    This is kind of a poor way to field suggestions for functionality. I had to make an account just to upvote this. I am 100% positive that every day users of Zen Desk would benefit from this seemingly standard functionality of other CRM tools.

    1
  • Tsvetan Marinov

    Come on Zendesk, make your customers more happy with something so small, but so useful. Reordering the tabs is something which you should do a long time ago. Also, please remove that limitation for the tabs, where if you open +10 tickets it starts hiding them. Just make the tabs smaller, but don't hide them or at least set a user option where people can choose how it should work for them.

    1
  • David Aigler

    I would also like to upvote OP's request for ability to move ticket tabs around. It would improve the usability of the product for our team. 

    1
  • Andrey

    That would be a great update for Zendesk and I presume that a lot of potential customers will migrate from other helpdesks to Zen for it

    0

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