Deactivate field values instead of deleting them

5 Comments

  • Nicole S. - Community Manager
    Zendesk Community Team

    Thanks for the detailed feedback, Chris!

    We'll continue to collect votes and comments on this suggestion to gauge other users' need/interest as well.

    0
  • Hillary Latham
    Community Moderator

    I agree with this suggestion.  The biggest problem is that I can no longer report on values if I remove them.  I still need to report on the old activity.

    2
  • Bob Schackner

     I too would love to see the ability to inactivate field values. As we continue to grow and review our current values, we often find that we can consolidate problems into fewer problem types. It would be nice to have the ability to hide the values we no longer need and still be able to report on the older data.

    3
  • Mark Dunkley

    Glad I found this before I deleted values.. We need this!!!!!  

    1
  • Reshma Patel

    +1 for this functionality.  Reporting is critical and we need a way to report on values that were once used but no longer used.  

    0

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