Welcome Emails


  • Morgan H.

    We use the guide feature as an internal KB only so similarly this feature is really a negative for us. We have no way to disable it but do have information in our Guide.  

  • James D

    I assume there is no change to this functionality?

    Like Morgan above, we are using the help centre as an internal knowledgebase only.  The Knowledge Capture app is being hooked into the KB to display relevant articles to Agents, in addition to allow for new articles to be created from tickets.

    There is currently no desire to expose the help centre to end-users.  This may change in future once the knowledgebase expands to a point it is fit for customer use but this is potentially 12+ months away.

    This seems like a basic piece of functionality that is missing and should be added.

  • Paul Benson

    We have a situation where we want certain customers to see their list of open tickets, but have no knowledgebase.  But only the users that are part of an organization, all the other unorganized users aren't aware of our zendesk portal/url and therefore also shouldn't be receiving welcome emails.  The only way I could disable them was by not allowing our customers in organizations from being able to see their list of tickets which is quite unfortunate.


Please sign in to leave a comment.

Powered by Zendesk