JIRA Label automatically populated


  • Brett Bowser
    Zendesk Community Team

    Hey Chad,

    You're correct and this is hardcoded, however, you should be able to create a trigger that removes this tag. Here's a screenshot of what this trigger can look like:

    Let me know if this isn't what you're looking for.


  • Chad Burnell

    Hi Brett,

    Sorry I should have been a little clearer. The label "jira_escalated" is created in JIRA when I create a JIRA ticket from Zendesk. I don't want to automatically add that label when a JIRA ticket is created from Zendesk.

  • Brett Bowser
    Zendesk Community Team

    Ahhh I see what you mean Chad. Unfortunately, I don't believe there's a way to alter this functionality unless you were to create your own Jira integration using the API.

    I'll leave this post open in case other users have found an alternative solution they can provide.

  • Miguel Contreras

    Are there plans to remove this in the future?

  • David Gillespie
    Zendesk Product Manager

    Hi Miguel,

    This isn't currently planned but I've noted your feedback for this feature. I'll let this group know when we plan to build this.




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