Side Conversations - Microsoft Teams Integration

6 Comments

  • Dan Hattersley
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    We also use MS Teams as our internal chat app and would benefit greatly from side conversation integration into it.

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  • Bolaji Smith
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    +1 for this. We would also love an MS Teams integration

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  • Andres Vogler
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    +1 here, I am waiting for that integration for buy this addon

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  • Tom Parkinson
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    +1 here too. This would be really useful for us.

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  • Brian Blumenthal
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    I'm very interested in this too.  Has anyone tried using triggers or Power Automate to receive from the side conversation and then have the end-user respond via teams back into Zendesk?

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  • Marc Solomon
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    Brian Blumenthal - I have tried using Power Automate but not for side conversations, just ticket updates. I have found sometimes it doesn't always hit the Power Automate service. I am not sure if it is still in preview and they are still working out the kinks.

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