Side Conversations - Microsoft Teams Integration

16 Comments

  • Dan Hattersley
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    We also use MS Teams as our internal chat app and would benefit greatly from side conversation integration into it.

    1
  • Bolaji Smith
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    +1 for this. We would also love an MS Teams integration

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  • Andres Vogler
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    +1 here, I am waiting for that integration for buy this addon

    1
  • Tom Parkinson
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    +1 here too. This would be really useful for us.

    1
  • Brian Blumenthal
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    I'm very interested in this too.  Has anyone tried using triggers or Power Automate to receive from the side conversation and then have the end-user respond via teams back into Zendesk?

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  • Marc Solomon
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    Brian Blumenthal - I have tried using Power Automate but not for side conversations, just ticket updates. I have found sometimes it doesn't always hit the Power Automate service. I am not sure if it is still in preview and they are still working out the kinks.

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  • Candice Tester
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    Given the need to work remotely during the COVID 19 Pandemic and Microsoft Teams is the most widely used platform for most businesses - see current aprox take-up and daily users https://www.theverge.com/2019/7/11/20689143/microsoft-teams-active-daily-users-stats-slack-competition

    Please can you provide an update on the status fo this integration?

     

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  • David Gillespie
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    Hi Candice,

    Thanks for your post and feedback on MS Teams. We currently have an existing integration with Teams (see more information here https://support.zendesk.com/hc/en-us/articles/115003096327-Microsoft-Setting-up-the-Microsoft-Teams-Zendesk-Support-Integration).

    We are looking to bring Side Conversations into the Teams integration but don't have a committed date at this current time. 

    Thanks,

    David

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  • Candice Tester
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    Thanks for the update David, will the priority of bringing Teams into Side Conversations be reviewed in light of the COVID Pandemic?

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  • David Gillespie
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    Hi Candice,

    Yes, we are reviewing our integrations at the moment to ensure we're prioritising ones that will provide the most value to our customers during the pandemic, of which MS Teams is one.

    Thanks,

    David

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  • Pascal Turmel
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    Same here. We also spoke with our CSM and AM. In the light of the Covid19 and increased need for collaboration, can this enhancement request be prioritized higher up? A significant number of very large organizations are leveraging Ms Teams and need this.

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  • Conza
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    Hi,
    We absolutely need MS Teams integration asap[!]

    1
  • Sari Siekkinen
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    1+ vote on this. Side conversations with email is so outdated -- Teams is now.

    1
  • Benjamin Andersen
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    Yes. Teams will be very relevant.

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  • Marc Solomon
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    David Gillespie - Any movement on this one? 3 months and we are still suffering without this.

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  • David Gillespie
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    Hi Marc Solomon,

    Unfortunately we don't have an update at this point. We've received a lot of feedback about the MS teams integration but unfortunately we don't have a timeline for this feature and some of the other requested features will be available. 

    Thanks,

    David

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