Create view for all open and closed tickets.

Answered
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Michael Guldan

Posted Oct 15, 2019

Hi, I need a view in order to pull all the open and closed tickets for our space.

Blanking out all of the rules doesn't give me a view of all tickets because Zendesk adds a rule.  Specifically I get this message:

'Status less than solved' has been added as a hidden rule because at least one of the following ticket properties are required in the ALL conditions section:

  • Status, Type, Group, Assignee, or Requester

Is there any way to view all open and closed tickets or am I just going to have to go to API and dump into a spreadsheet?

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