Feedback: Pathfinder

3 Comments

  • Luana Cristina Do Amaral Peixoto
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    We use the app to identify the path the customer takes before opening the ticket.
    Allowing our agent to suggest articles for the ticket solution.

    It is a big loss for us to discontinue this application.

    Note: Answerbot has limitations that have already been reported to Zendesk, so we cannot use it for our products.

    5
  • Devan - Community Manager
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    Hello Luana Cristina Do Amaral Peixoto,

    Appreciate you sharing your feedback with us, I've gone ahead and passed this on to the product team, and they will be sure to reach out if they need more information regarding this change.

    Best regards. 

    0
  • Matheus Pereira
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    Hi there, Devan - Community Manager

    Is still no alternative for Pathfinder's death so far?
    We really need an app or funcionality to see the steps our costumers took before open a ticket with us.


    We had a lot of complains for sending the same articles that costumers had look at before, and, we actually used this app to improve our Guide, improving the articles that couldn't help costumers before.


    Best regards.

    0

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