We are managing multiple types of end users and some are moving from one project to another or belong to several projects (ie mapped on Organizations)
I read https://support.zendesk.com/hc/en-us/articles/203661966-Creating-managing-and-using-groups but unfortunatly the GROUP function in Support only applies to Agents.
For administration of the solution it would be helpfull to be able to manage end-users in groups. Then some configuration could be done at group level instead of individual end-users.
For exemple I would need to manage at "end-users group" level :
- User segments
- Potential some custom fields to add details on customer's projects
Currently any change required to edit each end-user profile one by one. It won't be possible when I will have hundreds of end-users.
I would like to configure groups, then just drop end-users in the correct group (or even multiple groups).
How can we have a solution for that ?
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