Allow admins to view agent macros and views

2 Comments

  • Agathe Pons

    And/ or allow agents to share their macros with all the agents... 
    It's a waste of time for an agent to ask an admin to create a macro for all the team, when he could just do it on his own. 

    0
  • Catherine Michalak
    Community Moderator

    Hi Agathe Pons

    This is already possible by changing the permissions within the role(s) assigned to agents to allow them to create group level / global macros.

     

    0

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