8 Comments

  • alex shchukin

    +1 for the same feature

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  • Daniel Williams

    I found a work around for this. If you use the multi line field instead of the regular text field you can use hyperlinks. It ended up looking like this for us: https://drive.google.com/a/nbs-us.com/file/d/1Zbgmn1BXnuSDh3in953ha055IjQcbhj3/view?usp=drivesdk

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  • Fabio Strasser

    Hi Daniel,

    how did you make this work? I tried putting in the html <a> URL and also tried pasting the URL itself, but it didn't work for me.

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  • Daniel Williams

    Hi Fabio! If you set the field type as multi line instead of a regular text field then enter a hyperlink it turns it blue and clickable without further changes or formatting.

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  • Fabio Strasser

    Unfortunately not for me:

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  • Daniel Williams

    Hmm.. maybe try clicking out of the box afterward? This is the behavior for multi-lines in our tenant (25s video): https://drive.google.com/a/nbs-us.com/file/d/1nWiNSy4lLZgRa9Z6yijMYLvx7iM7Kf-5/view?usp=drivesdk

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  • Daniel Williams

    Nevermind, I just tried it in a ticket instead of on an org (which is where we use them) and it does not work as described above.

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  • Debbie Barr

    Hey All:

    I took Daniel's suggestion and used it as a Multi Line Organization field.  I went to my Organizations and added a hyperlink to each and YES it does work.  When I am working a ticket, I can click on the Organization and click the links to other sites we keep information on.  Thanks Daniel for the great information.

     

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