Notify ADMINISTRATOR of "Create user, update user and delete user" or views that allow real-time updates

5 Comments

  • Dan Cooper
    Community Moderator

    I'd love to see more granular details on the audit log and for these sorts of activities to be available in Explore.  Emails would be a bit overkill (especially for end user account updates) but the others could be really useful. 

    I'd probably say the Audit log should show agent activated actions (since a customer can register on their own). But reporting would be nice to show users by their creation date without the requirement to show it in the context of ticket creation. This is an option via the API, but having more user/organization reporting in Explore would be great. 

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  • Stassa Miller

    If we could get either option, it would helpful as we started User segments.  So users are being added without proper groups or tags.  Are you finding Explore to be more user notification driven, vs. admin notification driven?.

    Dan Cooper do you mind sharing which API option? I would like to prepare for future growth and eventually get away from the email.  

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  • Dan Cooper
    Community Moderator

    You would use the Users endpoints to pull these.  You'd only get created and updated dates, not the associated users that performed those changes.

    What I find is that I'm often in Insights or Explore wanting to pull a list of users and report on them, but I can only do so based on tickets that the user has associated with them.  I'd love to be able to just have reports based on users and organizations as my datasource. Then I could look at associated groups/tags like you indicate to identify users that are misconfigured and work to resolve them.   I'm not using Explore notifications, but I would think that an admin notification for every end user update for larger companies would be too much noise to handle and in some cases, customers would be making those changes on their own.

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  • Stassa Miller

    @Dan Cooper, Thank you

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  • Martin

    We'd love this feature. We are just about to enter the realm of using multi-orgs and our setup will mean that the linked orgs will not have domain set up (as the same domain could be for one or more of the orgs) so we need to allocate end user orgs manually.

    It would be nice if we were notified of a new registered user so if there is no org we can review and if necessary allocate it/them.

     

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