Unshare Tickets

4 Comments

  • Devan - Community Manager
    Zendesk Community Team

    Hello Michelle Bernat,

    The closest workaround I can suggest would be a trigger that looked for the tag being added, which could send an email to the assignee or a manager letting them know that ticket needed to be unshared. I would also have that trigger add a tag to make tracking how many times this was happening easier. 

    Best regards.

    0
  • Michelle Bernat

    Devan - Community Manager I already have them going into a view - but we are talking about having to manually unshare and solve 100s of tickets if not thousands a month - it is really ridicoulus. 

    0
  • Jesse Asklund

    We've recently found that this would be highly valuable for us as well. Seems silly to have a share by tag but not unshare.

    0
  • Kyle Pinkley

    This post mentions wanting the unshare functionality in triggers and automations. I would like to see this ability in macros as well.

    0

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