Spam filters

10 Comments

  • Nicole S.
    Zendesk Community Team

    Hey Steve,

    We've shared your post with the PMs who handle our spam filtering functionality. Thanks for raising this issue.

    1
  • Steve W

    Example of spam emails

     

    0
  • Eckhard Doll

    Same here last week. We have already been in contact with support. The requesters seen in your screenshot have been the same mostly.

    0
  • Nicole S.
    Zendesk Community Team

    The product team indicated that there are some new things being implemented that should help with these issues, however blocking emojis specifically has a high incidence of false positives so that is not currently planned.

    0
  • David Bailey

    Hi There

     

    Same Issue here - is there a way to use some sort of trigger on the Russia Text?

    1
  • Taylor Brown

    David,

    I asked Zendesk support and the tech suggested using an automation that will look for the three most common Cyrillic letters and tag and close it.

    I haven't been able to make it work with automation, triggers, or views but maybe I'm doing something wrong.

    0
  • Kurt Schwend

    Hi, I've just started receiving the same spam, all Cyrillic letters.

    Did you get your filter working?

    Was there another resolution to this?

    Thanks.

    0
  • Peter Lapalus

    Same here, been getting a lot of Russian spam the last hours. 

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Kurt,

    It looks like you have a ticket related to this issue open with our Customer Care team. They'll continue working with you there to get this issue resolved.

    Peter, I'm going to create a ticket on your behalf so our agents can take a look for you!

    0
  • Remzo Hotič

    We are tackling the same problem and tried with different triggers. Unfortunately marking emails where bit.ly is in comment os subject does not help since the content is listed as "customer name" and you are not able to filter that. 

    The sad thing, marking the emails as spam does still display the tickets as New tickets in built-in Zendesk reporting tool 
     

    0

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