End user portal


  • Peter Hochstrasser

    Hi Davyboy

    Zendesk is all about Self Service - they expect that you try to help yourself. This often involves RTFM - where the FM is available electronically on their support site.

    Good starting points are:

    Zendesk Guide Support Site: https://support.zendesk.com/hc/en-us/categories/360001751893 
    Getting Started with Guide: https://support.zendesk.com/hc/en-us/sections/360000373707

    It may seem a bit daunting at the start, but it's (almost) all there. 

    Yours truly


  • Heather Rommel
    Community Moderator


    Just to get you started on logging in, this is where you go when you're on the Zendesk Support portal as an Agent and want to get to Guide:


    Then you'll be on the Article section of your Help Center. Simply go to the Guide Admin link on the top right:

    You'll be taken to the Article Publishing page. To edit your theme and layout, go here and have fun! 



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