Allowing Agents to Reply Anonymously to Specific Tickets

1 Comments

  • Heather Rommel
    Community Moderator

    Hi Braley Bullard

    Interesting use case! I can see why you need this. I haven't tested this out, but I believe setting up a new brand (don't enable the Help Center unless you really want 2 of them) will start this off.

    Then I would suggest playing with the settings in Agent Signatures and Personalized Email Replies. More on that here.

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