How do I edit a customer's name in Zendesk?


  • Dave Dyson
    Zendesk Community Team

    Hi James,

    You can navigate to the user's profile (via Manage > People, or search, or clicking their name in the Organization-Requester-Ticket# toolbar in a ticket), then follow the instructions here: Updating your name and profile picture

    (Basically, you click on their name in the main pane of their user profile, next to their picture thumbnail.)

    Hope that helps!


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