Do not redirect to Help Center if languages are hidden

5 Comments

  • Ifra Saqlain
    Community Moderator

    Hey, make sure,  you set the default language English or other. I think something is in your language setting.

    0
  • Ruth Koch

    Hi Ifra Saqlain, thanks but English is indeed the default language already

    0
  • Ifra Saqlain
    Community Moderator

    Hi, did you add the HC URL with anchor tag like this?

    <a href="https://HELP-CENTRE-URL.com/hc/en-us"> Help </a>
    0
  • Ruth Koch

    Hi Ifra Saqlain where would that go, exactly?

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  • Ifra Saqlain
    Community Moderator

    Hi @Ruth Koch, you have been embed your help centre to your website, you can do one thing to restrict the new language loading.

    Your website have the link Support or FAQ or Help Centre or anything to go to Help centre, for now, you can directly give them static URL of your help centre in English language like:

    <a href="https://HELP-CENTRE-URL.com/hc/en-us"> Help </a>

     

    And when you done with your new stuff you can revert it as it was.

    Hope it works.

    Thanks

     

    0

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