Recent searches

No recent searches

Zendesk to Salesforce Integration Error

Answered
image avatar

James Irwin

Posted Oct 07, 2021

I’m currently trying to set up the Zendesk to salesforce integration and I've run into a problem. I followed the guide Setting up the Zendesk for Salesforce integration – Zendesk help but when I drag and drop the “ZenDesk_Ticket_View” LWC I get the error “Your browsing session has ended or is invalid. Please re-login to Salesforce.com again.”, but my connection to salesforce is fine. Has anyone else had this problem and know how to fix it? 


This is the error I get when I drag and drop the ticket lwc on the edit page. I've freshly reinstalled and double checked all settings but nothing seems out of place.



1

5

5 comments

Date
    image avatar

    James Irwin

    I figured it out. It was an unsupported browser problem. Switched to FireFox and it worked.

    1

    image avatar

    Dwight Bussman

    Zendesk Customer Care

    HeyO James - glad to hear you sorted it out. I replied on a different thread before seeing this one.

    Dwight B. | Customer Advocate

    1

    image avatar

    Evie Song

    I have a user experiencing the same problem. He's using Chrome. It poped up every time he opened a Salesforce link from a slack message. How should we fix it? 

    0

    image avatar

    Philipp

    Zendesk Customer Care

    Hey Evie, have you tested this out using a different browser aside from Google Chrome like what James did and see if you'll still experience an error? If not, we can create a ticket on you behalf and go from there. Thanks!

    0

    image avatar

    gurdeep singh

    try this and let me know if this work for you or not..Thankyou

    1. Go to session setting 

    2. Set lock session to domain and ip address as false.

    3. Re-login.

    4. Check if working or not.

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post