SLA policy metric for tickets about to breach



  • Elaine
    Zendesk Customer Care

    Hey Alan,

    It looks like you have already created a ticket with us regarding your concern. Kindly wait for an update from one of our agents on that ticket to discuss your concern further. Thanks!

  • Eric Snyder

    Following along as I would be interested in this too.

  • Jim Uomini

    Is there an answer to this request? I have the same issue.

  • Dave Dyson
    Zendesk Community Manager

    Hi Jim,

    Unfortunately, it is not possible at this time to be able to report on when an SLA will breach in Explore. However, if you are interested, we do have a way to send notifications when an SLA is soon to breach, which you can check out here: How to alert your team to tickets nearing an SLA breach. Hope that helps!


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