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Trigger: option to exclude acting agent
Posted Oct 14, 2021
Existing trigger emails a group of agents when an action is taken on a ticket. We would like an option to email "everyone in the group but the agent when that agent updates a ticket". We don't need our agents to be emailed about their own updates to a ticket, just to anyone else's update of a ticket in their group.
This would allow us to keep one another informed of activity in the group without excess email volume about our own updates.
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