Option to assume as an agent

Answered

5 Comments

  • Sam

    Hi Johnny J! It is possible to do this through a workaround. To do so:

    1. Open Zendesk Support
    2. Go to Admin -> People
    3. Right-click on "Agents" and open the page in a new tab (you can also go to this link - replace the subdomain w/ your own Zendesk subdomain: https://subdomain.zendesk.com/users?role%5B%5D=4&role%5B%5D=2 )
    4. On the older-style Agent page, hover over the row with the agent you'd like to assume
    5. To the right, next to edit, you should see an assume link appear
    6. Click on the link to assume the agent user

    1
  • Johnny J

    Samuel Mosher you are awesome! Thank you very much for your help:) 

    Wondering, if there's an option to revert identity after we get into agent's dashboard page. I can only see the option to sign out. Any help is much appreciated. 

     

    0
  • Sam

    Johnny J Yes! If you go to Guide, a box should appear to revert identities.

    0
  • Johnny J

    Great, thank you again Sam

    0
  • Jacob Christensen
    Community Moderator

    Hi Johnny J

    You should be able to revert your identity from the Guide product or by visiting https://your-domain.zendesk.com/users/revert

    1

Please sign in to leave a comment.

Powered by Zendesk