Change Ticket Subject by action
Feature request:
When I create a trigger there is for now only an option to change the subject of an e-mail what automatically goes out for example to:
Request received | {{ticket.title}}
In case of an auto confirmation e-mail, but I would also like to be able to change the ticket subject and put the ticket ID and or the product where it is about in it before the original subject {{ticket.title}} to see quickly witch product is this about scrolling through our ticket list.
Unfortunately i don't see any options by actions to do it and support advised me to put this request here.
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I am also interested in the ability to be able to append pieces to a Subject. For example, if something has an escalation, separate from the priority, we can use a trigger to append specific text to the end of a subject line as a visual queue to all users without complicating the view columns.
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