Restricting end users from being added to tickets that are not on the tickets domain
Following some recent security incidents where end-users with duplicate names are being added into tickets by accident and then information being sent to them has caused some issues, I was hoping Zendesk could offer a restriction whereby an end-user could only be added as a requester or CC contact if their domain fits inside the organisation of the ticket. And if you wish to add someone outside of the tickets organisation domain, then provide a pop-up notification to verify you wish to add that end user.
Human error exists, I understand that, but I need to find a way to mitigate this where possible.
Looking for guidance on how the community are handling this situation.
Hi, @... –
Thanks for this. At the moment this isn't in our plans, but it's an interesting concept, and I've made a note of it for our records. At some point in the future we will definitely need to examine changes to end-user permissions for ticket access.
I think you can achieve this with Restrict CC app. https://www.zendesk.com/apps/support/632185/restrict-cc
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