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Customer`s view should include a column "current agent"
Posted Aug 09, 2021
Dear Zendesk,
if a customer is logged in into his account, he currently is not able to see in the list of his tickets/activities, who took which ticket. Therefore there should be added a column "current agent", so the customer can see who is working on his ticket.
Thank you!
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1 comment
Heather Rommel
We'd love some customization available for this as well. In our case, the Assignee wouldn't be the preference, but another field would.
Upvoted!
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