Feature request - Enabling Macro to set up CC address

@..., you can deploy HTTP target for setting up CC via trigger+extension logic as described here by this guy. https://support.zendesk.com/hc/en-us/community/posts/4409515205018/comments/4409516196250

@... Thank you for your information! Unfortunately I couldn't find Dynamic Content menu under the Admin > Manage . We use Support Team edition maybe that's why?

Ignore the DC tip. Follow the link to the HTTP target tip - it is simpler and works too. 

@... Thank you for your advice. The tips seems work in the older version, not the newer version. I tried "additional_collaborators" instead of "email_ccs", however still doesn't work the way I expect, I get "HTTP/1.1 401 Unauthorized" error on HTTP Target test... : https://support.zendesk.com/hc/en-us/community/posts/216284948/comments/1500000049901

@..., 

Use this JSON code in your trigger. 

{   "request": {
        "email_ccs": [
            { "user_email": "EMAIL","action": "put"}           ]
    }
}

@... Still not working... but thank you!

@..., it works perfectly for one of my customers. Not sure why not on your end. Could you send a full screenshot of your trigger here? 

@河野 友見 先生,
 

We at Eastern Logic have recently published a new app to the Zendesk Marketplace which addresses this specific use case.  The app is called Macro CCs App and can be found here.  It is free to install and free to use.  Please feel free to reach out with any questions or feedback.  You can also see our Help Centre article for more information on how to use the app.

hello and thank you for this great feedback. We are currently looking at the key capabilities missing in Macros and working to prioritize some of them in 2025. This feedback will be used to prioritize those capabilities.