Feature request - Enabling Macro to set up CC address

7 Comments

  • Andrei Kamarouski
    Community Moderator
    The Wise One - 2021

    @..., you can deploy HTTP target for setting up CC via trigger+extension logic as described here by this guy. https://support.zendesk.com/hc/en-us/community/posts/4409515205018/comments/4409516196250

     

    1
  • Andrei Kamarouski
    Community Moderator
    The Wise One - 2021

    Ignore the DC tip. Follow the link to the HTTP target tip - it is simpler and works too. 

    1
  • 河野 友見

    @... Thank you for your information! Unfortunately I couldn't find Dynamic Content menu under the Admin > Manage . We use Support Team edition maybe that's why?

    0
  • 河野 友見

    @... Thank you for your advice. The tips seems work in the older version, not the newer version. I tried "additional_collaborators" instead of "email_ccs", however still doesn't work the way I expect, I get "HTTP/1.1 401 Unauthorized" error on HTTP Target test... : https://support.zendesk.com/hc/en-us/community/posts/216284948/comments/1500000049901

    0
  • Andrei Kamarouski
    Community Moderator
    The Wise One - 2021

    @...

    Use this JSON code in your trigger. 

    {   "request": {
    "email_ccs": [
    { "user_email": "EMAIL","action": "put"} ]
    }
    }
    0
  • 河野 友見

    @... Still not working... but thank you!

    0
  • Andrei Kamarouski
    Community Moderator
    The Wise One - 2021

    @..., it works perfectly for one of my customers. Not sure why not on your end. Could you send a full screenshot of your trigger here? 

    0

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