Feature request - Enabling Macro to set up CC address
We have several Email templates to handle user support and plan to migrate Email to Zendesk Support. Each templates have proper TO/CC address already, so I expected similar feature in Macro but Macro doesn't allow me to set up cc address. Being able to set end-users as CC automatically would help us a lot.
I appreciate if you can consider this feature request since believe many companies are using Email template for support operation.
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@..., you can deploy HTTP target for setting up CC via trigger+extension logic as described here by this guy. https://support.zendesk.com/hc/en-us/community/posts/4409515205018/comments/4409516196250
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Ignore the DC tip. Follow the link to the HTTP target tip - it is simpler and works too.
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@... Thank you for your information! Unfortunately I couldn't find Dynamic Content menu under the Admin > Manage . We use Support Team edition maybe that's why?
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@... Thank you for your advice. The tips seems work in the older version, not the newer version. I tried "additional_collaborators" instead of "email_ccs", however still doesn't work the way I expect, I get "HTTP/1.1 401 Unauthorized" error on HTTP Target test... : https://support.zendesk.com/hc/en-us/community/posts/216284948/comments/1500000049901
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@...,
Use this JSON code in your trigger.{ "request": {
"email_ccs": [
{ "user_email": "EMAIL","action": "put"} ]
}
} -
@... Still not working... but thank you!
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@..., it works perfectly for one of my customers. Not sure why not on your end. Could you send a full screenshot of your trigger here?
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