New Feature - Auto Delete Attachments / Tickets / Chats

3 Comments

  • Official comment
    Nina Olding
    Zendesk Product Manager

    Hi Juniper Education and Rudolph Beaton, thanks for the feedback! I can't give any timelines, but this is firmly on our radar and an ask that we're familiar with. I'd love to hear more about the conditions that you'd like to use to trigger the 'remove attachment' action - under what circumstances would you want to remove data? Just time, or other criteria? Thanks again for the comment, it's always helpful to hear what's on your minds.

  • Rudolph Beaton

    This would be so helpful to our team, as well!

    0
  • Rudolph Beaton

    Hi @...

    For us, it would be related to PII, and I imagine this business rule firing off of a tag or ticket field. For example, one of our agents would see an attachment, use a macro, and then after X amount of hours from that tag being on a solved ticket, the attachment would be deleted. 

    Another nice option would be if once an attachment is added the system adds a tag automatically allowing easy tracking of where attachments are located.

    I hope this helps! Happy to clarify if needed!

    0

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