New Feature - Auto Delete Attachments / Tickets / Chats
I'm submitting a suggestion for their to be a trigger/automation to automatically remove attachments from chats/tickets, or chats/tickets themselves after a specified amount of time.
This is to ensure data is not retained longer that necessary. For example, if attachments could be deleted after 24 hours / end of every day, it would save us having to manually check and remove these.
Thanks!
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Official comment
Hi Juniper Education and Rudolph Beaton, thanks for the feedback! I can't give any timelines, but this is firmly on our radar and an ask that we're familiar with. I'd love to hear more about the conditions that you'd like to use to trigger the 'remove attachment' action - under what circumstances would you want to remove data? Just time, or other criteria? Thanks again for the comment, it's always helpful to hear what's on your minds.
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This would be so helpful to our team, as well!
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Hi @...!
For us, it would be related to PII, and I imagine this business rule firing off of a tag or ticket field. For example, one of our agents would see an attachment, use a macro, and then after X amount of hours from that tag being on a solved ticket, the attachment would be deleted.Another nice option would be if once an attachment is added the system adds a tag automatically allowing easy tracking of where attachments are located.
I hope this helps! Happy to clarify if needed!
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