Replying to twitter mentions on Zendesk
When an agent responds to a twitter thread initially and the user responds back. When we want to continue the conversation, replying from ZD doesn’t follow with the order of the twitter thread but rather responses go to the initial tweet and not in the conversational order.
The expected behavior should be that the reply goes to the latest comment and not the initial tweet. This is horrible UX and needs to be fixed asap.
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Official comment
Hi Kareem,
Thank you for your feedback and we understand that there are some short fallings within our current Twitter tooling, we are reviewing this and will be updating a lot of areas within our public social platforms. -
Hey Chris Drylie, is there any update on this? I would also like this to be improved as it's confusing and off putting.
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Chris Drylie Hello, please any updates here
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