Currently, the Side Conversations feature allows us to post messages to a Slack channel and tag a group handle, but does not allow the following:
- Sending a DM to an individual (or multiple individuals) with Slack (so they receive a notification if notifications are turned on)
- Posting in a Slack channel and tagging an individual person (so they receive a notification if notifications are turned on)
Since Agent Workspaces has removed the functionality to allow Chat agents to message each other within ZD chat, adding the above functionality to Side Conversations would be highly useful for chat agents.
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