Restricting Access to External ID Field to Administrators



  • James Hanley
    Zendesk Product Manager

    Hey @...

    James here from the Zendesk Product Team, thanks very much for your feedback.

    You can absolutely update existing users through our CSV import using just External Id - here is a link to our Guide article on it Bulk importing users. External Id is unique per user, so there is no risk that you will get duplicates, assuming your External Id's remain consistent. The External Id itself is a read-only field in Zendesk, meaning that although agents can see it, they cannot edit it.

    I hope this helps, but if it doesn't, please let me know a little more about why you want to restrict the External Id to be visible for just admins.



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