Setting the authority of Light agents more strictly about member tab


  • Basyl Durnan

    Agreed- we have only have a handful of people authorized to publish public content, so being able to limit a light agent from publishing articles is critical. As it stands now, we cannot grant any of our subject matter experts access to Guide, since they would have publish permissions. Instead, they send us Google docs of changes and we send back a PDF of the Zendesk article for their review (the preview link only lasts an hour, which is not enough).

    Why can't it be more like Support, where there are view permissions? Though edit permissions could still be handy.

  • David

    I completely agree and support this - it would be great to configure sub-types of Light Agent whose permissions are further restricted.


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