Send and receive mails from secondary (CC) addresses


  • Official comment
    Brett Bowser
    Zendesk Community Manager

    Hey everyone, thanks for adding your feedback here! We actually have another more active post that I recommend upvoting and sharing your comments in here: Send Email Notifications to Secondary Emails in Support

    I'll be sure to pass your feedback along to the appropriate team :) In the meantime, I will close this thread for comments so we can keep your feedback organized in a single location.


  • Ann McKinney

    I am having the same issue. I'm unable to include the secondary email in emails to an end-user, nor does ZD allow me to send to the verified secondary email.

  • Erik Davies

    Experiencing this same issue. Very surprised that you are unable to include the secondary email address as a CC.


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