Slack Integration Endpoint API Target FailuresAnswered
And to anyone using the Zendesk built Slack integration for notifications of tickets via Slack:
Our agent noticed that sometimes the associated Slack channel misses a notification.
I was pointed to the admin/api/target_failures/ page in Zendesk and indeed, we have been receiving API Target Failures. These included: Net::ReadTimeout , Net::OpenTimeout, HTTP client call failed, and Net::ReadTimeout with # <TCPSocket:(closed)>
Is it possible to increase the reliability of target deliveries of the Slack App that was built by Zendesk?
We too have started to experience this particular failure for our Slack Integration Endpoint - the first error was logged October 28th:
The link you provided for Ben no longer exists - can you please send through instructions on how I can reset the target? Thanks.
Hey Ben Wanless and Casey,
Thanks for flagging this.
The article for manually re-enabling the target is no longer available, however targets can now be reenabled by disabling and re-enabling the Slack app. If you browse to <subdomain>.zendesk.com/agent/admin/apps/manage and toggle the Slack App to disabled, then enabled, the target should become active again.
We are currently working on moving Slack Targets and Triggers to ZIS, which should improve reliability. If you are interested in being a candidate for early migration, please let me know and I'll get in touch.
Thanks for flagging this with our team.
The issue caused last week was due to a software update that had an unforeseen impact to our networking. We're currently working on improving the monitoring and overall reliability of the integration to ensure this or other issues don't happen again.
If you reset your target (you can follow these instructions) the issue shouldn't arise again.
I know that this is marked as "Answered" but we had additional Target Failures on December 15th. Based on the previous response, should I assume that Zendesk had another issue?
Also, if we move to webhooks, would we see a more consistent experience that is less prone to these target failures?
Apologies for the delayed response!
If you're not an Admin on the account then you will need to reach out to your Zendesk Admin to ensure the app is configured and activated correctly.
Let us know if you continue to experience issues!
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