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Side conversation thread order



Posted May 10, 2021

We would like the thread in side conversations to appear with the most recent update/message at the top instead of needing to click 'jump to latest message' which sometimes does not work.  The ingest and ordering in side conversations can be confusing, but having the latest update at the top hopefully should help this.


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4 comments

Official

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Toby Sterrett

Zendesk Product Manager

We don't have plans to change the sort order, but we will fix the jump to latest message so that it scrolls to the top of the first unread and/or the top of the last message.

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Our team totally agrees with this idea.

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I agree it's also painful....I'm trying to see if it can be changed by Admin

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Yes please!  Scrolling is painful.  Also Jump to Latest Message puts you at the BOTTOM of the latest message so you have to scroll up to the top.  Painful!  Jump to Latest Message should put at the TOP of the latest message, not the bottom.  So either allow us to choose the order of Side Conversations or have Jump to go to the TOP of the latest message.

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