Agent Workspace Feedback - Display Name for Chat


  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Olivia, 
    We recently synced the avatar image for agent workspace customers between chat and support profile, but you are right that we still need to sync up the chat display name with the support alias. This is part of our future roadmap.

  • Varsha

    Has this feature been added? Also, how do we see the name of the visitor when the chat comes in? This was a very helpful feature prior to transitioning to agent workspace.


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