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Feedback about the export data option



Posted Apr 25, 2021

We have been using it as a data source to run our metrics.

It's great but there should be an option to select which field ou want or not to export

Right now there is a static set of fields, you can't choose/add or remove anything.

We would like to see some new fields, like "SLA breach" , or "rating date", etc..

https://support.zendesk.com/hc/en-us/articles/203662346-Exporting-data-to-a-JSON-CSV-or-XML-file-Professional-and-Enterprise-


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