I want you to be able to look up the ticket ID created by "Search" on the reporting screen. レポーティング画面の「検索」で作成されたチケットIDを調べられるようにして欲しい

English translation added by Zendesk Community Team via Google Translate: 

I want you to be able to look up the ticket ID created by "Search" on the reporting screen.

As a result of the search, I understand that there was no knowledge that could lead to the solution of the customer's problem,
By posting the content of the inquiry from there as knowledge, it seems that the time to solve the problem can be further shortened.

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レポーティング画面の「検索」で作成されたチケットIDを調べられるようにして欲しい。

検索いただいた結果お客様の問題解決に繋がるナレッジがなかったことはわかるが、
そこから問い合わせいただいた内容をナレッジとして掲載することで問題解決までの時間を更に短縮できると思われるため。