We have a very large number of triggers in the system from 5+ years of Zendesk usage under multiple different admins. It's quite possible that some of these triggers can be removed, but it's extremely difficult to figure this out from the information provided. I can see how many times a trigger was used in the last 30 days, but if that is 0 I can't tell if the trigger has been used in the last year, or 5 years, or never.
In some cases the triggers we have are based on tags, so I was able to build a report that shows the tag usage and remove the trigger (because some hadn't been used in over 3 years)
It seems like the best solution for this would be the ability to show or report on the last date a trigger was used. I was hoping when we upgraded to Enterprise that the business rules analysis feature would do this, but it's been disappointing (it just groups the rules together).
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