Macros - Edit multiple groups without Global Access

Planned

9 Comments

  • Official comment
    Scott Allison
    Zendesk Product Manager

    Update: we were expecting to release this during April but we had some additional challenges with it so it's been delayed. We hope to release during May. 

  • Scott Allison
    Zendesk Product Manager

    I'm one of the Product Managers here at Zendesk working on our core capabilities, including Macros. Thanks for the feedback, we really appreciate it! This particular change is something we're planning on doing, it's on the near term roadmap. 

    3
  • Klarette Gerrits

    Any updates on this one? We're expierencing the same problem :)

    0
  • Sunil Wankhede -nd

    We are also facing same issue, do we have any update on this? 

    0
  • Sujitha Pasupuleti

    It is possible to have the same function for Views? It will be very helpful if teams can add multiple groups to the views with out having global access to the views

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Sujitha,
     
    Yes! When you create a view, you can specify one or more Groups that to have access to it – see Step 5 here: Creating views to manage ticket workflow
    0
  • Sujitha Pasupuleti

    Hi Dave,

    It allows to add multiple groups only if the users have access to Global views. It will not allow the user's to add multiple groups if they only have access to personal and group views.

    It is the same thing with ordering the views. The user's should have the ability to reorder the views with in their groups and they don't necessarily need to have global views access

     

     

    0
  • Scott Allison
    Zendesk Product Manager

    Sujitha Pasupuleti Good news, this change for Macros does include Views too. So an agent who has this permission will be able to edit as long as they are in at least one of the groups assigned.

    0
  • Sunil Wankhede -nd

    Any update with Macros issue?

    0

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