Macros - Edit multiple groups without Global Access

Planned

10 Comments

  • Scott Allison
    Zendesk Product Manager

    I'm one of the Product Managers here at Zendesk working on our core capabilities, including Macros. Thanks for the feedback, we really appreciate it! This particular change is something we're planning on doing, it's on the near term roadmap. 

    3
  • Klarette Gerrits

    Any updates on this one? We're expierencing the same problem :)

    0
  • Sunil Wankhede

    We are also facing same issue, do we have any update on this? 

    0
  • Scott Allison
    Zendesk Product Manager

    Update: we were expecting to release this during April but we had some additional challenges with it so it's been delayed. We hope to release during May. 

    0
  • It is possible to have the same function for Views? It will be very helpful if teams can add multiple groups to the views with out having global access to the views

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Sujitha,
     
    Yes! When you create a view, you can specify one or more Groups that to have access to it – see Step 5 here: Creating views to manage ticket workflow
    0
  • Hi Dave,

    It allows to add multiple groups only if the users have access to Global views. It will not allow the user's to add multiple groups if they only have access to personal and group views.

    It is the same thing with ordering the views. The user's should have the ability to reorder the views with in their groups and they don't necessarily need to have global views access

     

     

    0
  • Sunil Wankhede

    Any update with Macros issue?

    0
  • Kate

    Hi Scott Allison. Based on the pinned comment we should have expected a resolution to this issue by now. Do you have any insight into when we will see this change made? We have a few different customers internally that this impacting, and we would like to send them an updated timeline. Thanks.

    0
  • Scott Allison
    Zendesk Product Manager

    Sorry for the delay on this. I can confirm the work is in progress. I don't want to make another prediction for release, but it's coming. 

    0

Please sign in to leave a comment.

Powered by Zendesk