Pop- up notifications


  • Matthias Hintner

    would be good to have the ability to create pop-up alerts for agents if certain ticket fields are missing or changed to something which is not allowed, e.g. assigning a ticket to group X while it is only allowed to get assigned to group Y and Z

  • Malte (Leafworks)

    There is a great app on the marketplace doing exactly that: https://www.zendesk.de/marketplace/apps/support/183197/notify/

    The only negative thing is you must pay an additional $2/agent/month. For this kind of app, I prefer a per instance pricing.


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