Open a new ticket and simultaneously move/migrate selected comments from existing tickets

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John Freeman

Posted Mar 08, 2021

Hey there!

Feature suggestion here:

We often have a single ticket from a customer that during its lifetime may end up actually covering multiple issues. This often leads to having a single ticket with comments/communications covering various issues that can soon become confusing but too late to open a new ticket for.

For scenarios such as this, it would be great if we could open a new ticket and Tick/Check certain customer/internal comments to migrate across while also allowing us to keep the timeline of the selected communications.

I hope this makes sense, but please let me know if I need to clarify on this some more :)

Thanks all.

 

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      Debbie

      Hi John,

      Thank you for your relaying your feedback.

      I found a 3rd party integration that could accomplish what you're looking for: Split n Close.

      There isn't a way to accomplish this natively at present but hopefully the above will help.

      Cheers!

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