Feature Request: Change the Welcome Email Subject Line

6 Comments

  • NewWave Tech

    Agree and have the same need, too.

    1
  • Bram

    Same need. In addition, the brand used in the title is even incorrect!

    2
  • Peter Hochstrasser

    Same here, plus I'd like to be able to specify the brand name, not the account name. 

    Thus, I created my own, more encompassing version of this feature request:

    Feature Request: Brandable Welcome, Verification and Change Password Mails

    Please support it, too.

    Yours truly,  Peter

    0
  • Seneca Spurling

    We need this, too. 

    Our customers often don't pay attention to this email and don't realize they need to verify their email address for us to receive their ticket. We would like to do something similar to "Please Confirm Your Support Request". It's important to get the customer's attention here.

    1
  • 下村 忍

    Japanese text is particularly unnatural.
    Users should be able to change it.
    We strongly request improvement.

    0
  • Tracy Leighton

    I was asked by support to put my comments here. 

    We recently moved to Professional and were told that it supported multi-brand for up to five brands under one umbrella. 

    What we have found is that the DEFAULT BRAND is what is used for the Create Password email rather than the account branding. 

    SO NO MATTER WHAT HELP CENTER THE CLIENT CHOOSES THEY RECEIVE AN EMAIL RELATED TO THE DEFAULT BRAND. 

    This doesn't work as we have clients with very different expectations per brand. 

    I'm being told this can't be changed. How can this be true? 

    1

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