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Create email list based on ticket comments



Posted Feb 23, 2021

Hello,

I am looking to export a list of email addresses based on the content of end-user ticket comments.

I want to see a list of everyone who commented on a ticket with X and export their email addresses to be used later in an email campaign.

Can this be achieved in either the Support or Explore portals?

Sincerely,

Devon


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Hello Devon,

I am sorry but I am afraid the workflow you are trying to accomplish is not possible with Zendesk native functionality. I will mark this request as product feedback so our product team will be aware for future product release.

 

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