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Create email list based on ticket comments
Posted Feb 23, 2021
Hello,
I am looking to export a list of email addresses based on the content of end-user ticket comments.
I want to see a list of everyone who commented on a ticket with X and export their email addresses to be used later in an email campaign.
Can this be achieved in either the Support or Explore portals?
Sincerely,
Devon
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1 comment
Hubert C
Hello Devon,
I am sorry but I am afraid the workflow you are trying to accomplish is not possible with Zendesk native functionality. I will mark this request as product feedback so our product team will be aware for future product release.
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