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Ticket sharing and views
Posted Feb 18, 2021
2 suggestions for ticket sharing:
- Allow views to exclude shared tickets; currently we can set "is shared" but there is no "is not shared" condition
- Allow macros to share tickets
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13 comments
MARIA WASSER
How do I allow macros to share tickets?
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Dave Dyson
There isn't currently a way to use macros to share tickets; sharing tickets has to be done manually. But we'd love to hear your use case in this comment thread. Thanks!
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Manny Sanchez
Any updates on this? It would also be very helpful to us having a view that excludes shared tickets.
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Bob van der Panne
Would be a great option.
For our saas platform we work with partners with there own Zendesk environment. We want to quickly share a ticket with one of our partners through a macro instead of manually adding them to the ticket.
Why we want a macro is also because the share a ticket function is not accessible from the Zendesk mobile app.
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Hannah Lucid
+1 on having the ability to add ticket sharing action to a macro.
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Shawna James
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Shawna James
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Shawna James
Hi all, I just wanted to let you know that in order for other community members to find the right product feedback posts and share their thoughts, I have renamed this post to focus on "views". If you would like to discuss macros please visit this thread to continue with the existing conversation.
Thank you for sharing your continued feedback.
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Hannah Lucid
Shawna James I think that link is broken. Can you try sharing again?
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Shawna James
Thanks Hannah Lucid my apologies! The link has been updated, let me know if you run into any issues.
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Hannah Lucid
Shawna James That works! imagine my surprise when I open it up and it's my post LOL. Thank you so much.
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Salvador Vazquez
Hey Kevin, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
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Milena Rusanova
+ 1 to be able to add Action to Macro for ticket sharing.
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