Support Needs BCC Option


  • warren.jones

    Hey @... and Zendesk team ...

    It's been a while since there was an official public comment from Zendesk ...

    Any updates about this?


  • Pablo Garzon

    BCC is a must in all CRM. There are communication that you need to keep it hidden in a handy and easy way. We need these urgently please!

  • Jon Schlueter

    +1, this feature is definitely needed for our organization.  Please get this into your product roadmap.

  • Caroline Martinez

    Hi ZD Team, 

    The BBC function is necessary for our Support team! We have so many cases that require hiding admin's email addresses to avoid agents reaching out to them directly. It would also help hide employee email addresses that need to be notified without sharing in CC their contact information. Please consider adding this essential email feature.

    Thank you 

  • Thomas Lang

    Agreed. This functionality is needed

  • Thomas Lang

    Has anyone found a good work around for this?

    I want to be able to send multiple quotes to vendors at the same time, without sharing info between them. I do not want multiple tickets, I want one, but to be able to send to several people at once.



  • Sierra Lite agent

    We need to BCC Trustpilot on all our review request emails. We are currently forced to have our agents do this separately through their work Outlook account. This wastes time and also disrupts our agents privacy by providing customers a way to contact agents directly.

    This is a basic feature and I am disappointed to find out it's not a part of zendesk

  • Admin IT Contact Center

    Hi Zendesk,

    We join this request to add a BCC function in ticket comments.

    This functionality would be a tremendous benefit for all organizations and customers.


    IT - Santalucia Servicios Compartidos

  • Kiana

    I switched over from Help Scout and BCC was available there and super helpful to loop in account leaders when their members reached out to us directly! Hopefully this functionality can be added eventually.


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