1.When the guest enters inappropriate text like "dead" in the ticket form, the request cannot be sent and an error message is displayed.
2.When a guest adds pornographic and violent pictures to the ticket form or email reply, zendesk can automatically determine and classify the ticket as spam.
Or at least hope to be able to confirm on veiw that those tickets contain additional files
3. Replace preview with the URL of the attached file.
We don’t want to see the thumbnail of the added image as soon as we open the ticket
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